FTP Problems?

• Make sure you're connecting to "ftp.handmadesw.com", and not including all the directory information behind it (/www.in). When making the ftp connection, you just want to name the actual server; after logging in, change to the appropriate directory.
• When logging in, you must use "ftp" or "anonymous" as the user name, and your email address as the password. The password field is checked for a reasonable value - if you don't enter an address, or just enter garbage, your login will be denied.
• If you're logging in from a web browser, make sure you have it configured to send your email address as the password when logging in anonymously. By default, both Netscape Navigator and Internet Explorer send a generic address (mozilla@ and IE?0User@) - both will be rejected. You can find these settings under "Preferences" or the like.
• Make sure you upload your file into the /www.in directory. You won't be able to upload into any other directory (aside from /pub/incoming, if you were told to do so by support).
• You will not be able to see files you've uploaded into the /www.in directory. This is simply so others cannot see and download your images.
• Likewise, you will not be able to see files in the /www.out directory; take note of the filename provided by the results page returned by the web server, and download it by name.
• Many current FTP clients are broken in a fashion that makes them think there are no files in a directory when doing an "ls". The ftp clients supplied with some versions of Windows NT, Solaris, AIX, and OSF/1 have this bug. You should use "ls -l" or "dir" in these cases, which will give you a proper directory listing.